Unmatched Service

Response time. Issue resolution speed. Knowledgeable personnel. Providing quality customer service is critical to your success.

Glovia Customer Relationship Management - Service:

• Improves customer satisfaction and loyalty
• Reduces cost of service
• Increases "up sell" revenue
• Decreases service response times
• Improves first-call problem resolution rates
• Streamlines service processes and activities

Selling is only the beginning of your relationship with your customers. For months, or even years, to come, they will need services – installation, maintenance, repairs and ongoing support. And the quality of service you provide will determine whether you made a one-time sale or forged a profitable, long-term relationship.

However, effective customer service doesn't just happen. You need a solution that helps you run your service operations like the rest of your business – seamlessly managing, coordinating and tracking service resources, activities and personnel.

Stand Out from Your Competition

In addition to helping you win new customers, Glovia Customer Relationship Management - Service can turn your customer service operations into a competitive advantage as well as a lucrative source of revenue. Our solution enables you to manage all service processes from one, integrated system, providing you with total visibility into your activities, status and lifecycle costs.

Glovia's customer service solution provides comprehensive functionality to help you cost-effectively manage all post-sales service activities, including call handling, service quotation, service order handling, field service dispatching, installation management, preventative maintenance, service contract management, resource planning, warranty management and much more. It helps you seamlessly integrate the delivery of projects and product as well as provide customers, service representatives and field service personnel with real-time, web-based access to critical information.