2001 Press Releases
Glovia in the news
Glovia Delivers Robust, Real-Time Customer Service With eService.
Instant Access to Customer and Materials Data Provides Manufacturers With a Competitive Advantage
EL SEGUNDO, Calif. - May 2, 2001 - Glovia International, the business-to-business e-commerce subsidiary of Fujitsu Limited, today announced the global launch of eService, a new Web-enabled solution designed to boost customer satisfaction. By delivering instant access to vital customer and product information anytime, anywhere, eService empowers manufacturing field staff to instantly respond to every customer's unique requirements.
Field service staff are charged with providing the highest level of customer service, while concurrently balancing difficult time and material constraints. To enable quick response to service requests, field staff need vital customer information at their fingertips. eService provides real-time information access, and enhanced service item functionality designed specifically for the needs of manufacturers. eService also boosts service employee efficiency because services and materials are managed in a single application.
"To compete in today's Internet economy, businesses must be able to serve and support their customers anytime, anywhere," said Matt O'Malley, president and CEO of Glovia International. "eService delivers direct, real-time communication to any enterprise system, enabling companies to boost customer satisfaction and build iron-clad customer relationships."
eService is an integrated component of glovia.e, the only solution that seamlessly connects enterprises with their customers, employees, partners and suppliers. With its multi-ERP, multi-currency and multilingual capabilities, glovia.e acts as an intermediary at every juncture of the network, allowing information to flow across the enterprise, and beyond.
Rapid Implementation
Rather than requiring customers to rearchitect their legacy systems, eService delivers direct,
instant
communication to existing networks and business applications. This eliminates the business
rule conflicts, data
inaccuracies and delays that plaque middleware and other integration techniques. The result
is rapid, secure
deployment and immediate ROI.
A Global Solution
eService is designed to meet the needs of global businesses. Through real-time access to data from
around the globe, eService enables enterprises to improve service cycle predictability and
accuracy. eService also
empowers national and international customers by offering them up-to-the-minute status on
their service request.
# # #
About Glovia International
Headquartered in El Segundo, Calif., and with offices worldwide, Glovia International, Inc.
is the
leading provider of e-commerce solutions and world-class services for the digital marketplace.
It is the only
company to delivery a robuse suite of business-to-business "transation applications" that are
fully scalable and
seamlessly integrate with existing enterprise systems. With customers like Dell Computer
Corporation, Ericsson and
Caterpillar, Glovia International's technology enables Fortune 1000 companies to build and
run the most advanced
digital enterprises that boost their competitiveness in the rapidly evolving global digital
economy. Glovia is a
wholly owned subisidiary of Fujitsu Limited, a 5.48 trillion yen leading provider of
Internet-based information technology
solutions for the global marketplace. For more information, visit www.glovia.com or call
(800) 223-3799 or (310) 563-7000.
About Fujitsu
Fujitsu is a leading provider of Internet-focused information technology solutions for
the global
marketplace. Its pace-setting technologies, best-in-class computing and telecommunications
platforms, and worldwide
corps of systems and services experts make it uniquely positioned to unleash the infinite
possibilities of the Internet
to help its customers succeed. Headquarterd in Tokyo, Fujitsu Limited (TSE:6702) reported
consolidated revenues of 5.48 trillion
yen for the fiscal year ended March 31, 2001.
Internet: http://www.fujitsu.com.
