New Customer Site

By Darlene Gibson, Director, Customer Care

With the new Glovia Customer Care site now live, we wanted to be sure to let existing customers know about how easy the new site is to use and also to point out some of the new and improved features, many of which are based upon your requests.

There is a modification to the login/authentication process to get to the site. Though you still only need to enter your name and password, instead of this screen:

You will now see a familiar, Windows-style pop up screen with the same two form entries:

After you enter your password you will be taken directly to the support page, which eliminates the previous navigation page in the middle. All navigation is now easily accessible from the left-hand menu. For instance, ClearExpress can be accessed via the Support tab on the menu.

The streamlined home page has three new main buttons in the lower half of the screen:

• Support Alerts: Find the latest product alerts from Glovia, including paper patches and existing customer upgrade, new customer installation, and general conversion and upgrade alerts.
• Support News: Read the latest news and developments from Glovia's support centers around the world.
• Education News: Find the most recent announcements for courses and changes to the course calendar.

Also please note that "printer-friendly page" links are now available on pages with tables of information.

As you get acquainted with the new navigation, you will see that you can now reference specific patch release dates in the patches section and, if you are not already on the email notification list for these releases, you can sign up by navigating from Support » Software Patches » Paper Patch Notification. This takes less than a minute and ensures that you will be notified as soon as these improvements are available.

Upcoming enhancements for first quarter in calendar 2004 include a much easier to use solutions page with improved navigation, ability to attach documents to cases and a simplified searching format within a powerful new search engine. Users of this feature will find it much easier to define what they are looking for — and to get what they need faster.

As always, let us know if there is anything we can do to make our customer services easier and more productive for you-and please also let us know if there are any specific support topics that you would like me to address in upcoming issues of The Extended Enterprise. Have a very Happy New Year.