Every manufacturer wants to forge lasting and profitable relationships with customers and great service is the key. Given today's cutthroat competition, you need a comprehensive solution to help you manage every customer interaction.

While other ERP systems provide partial support for the demanding requirements of a manufacturer's service business, only one — Glovia International's extended ERP suite glovia.com — provides comprehensive, fully integrated post-sale service functionality.

glovia.com helps manufacturers manage all service-related processes from a single, integrated system. The solution provides you with complete visibility into your service activities, status, and even costs. Glovia's service solution helps you manage all service activities cost-effectively, including: call handling, service quotation, service order handling, field service dispatching, installation management, preventative maintenance, service contract management, resource planning, warranty management, and more.

The solution also helps you integrate the delivery of projects and product seamlessly as well as provide customers, service representatives, and field service personnel with real-time, web-based access to critical information.

glovia.com provides lasting business benefits for manufacturers by:

• Improving customer satisfaction and loyalty
• Reducing cost of service
• Increasing "up sell" revenue
• Decreasing service response times
• Improving first-call problem resolution rates
• Streamlining service processes and activities

The following are the core service functions that you can manage with glovia.com:

Customer Self-Service
Increase customer satisfaction and reduce transaction costs through the Internet

When it comes to customer service, manufacturers face a paradox: make it as easy as possible for customers to do business, and yet minimize service-related costs. glovia.com overcomes this challenge by providing manufacturing customers with 24/7 direct access to sales quote, sales order, and order status functionality and information through the Internet.

glovia.com empowers your customers with timely and accurate information about their orders so they never have to wait for a response from your sales or customer service representatives.

Service Orders
Manage the delivery and procurement of services and monitor costs more efficiently to increase profitability

Now you can plan and monitor service products like training and consulting with the same detail and control as manufactured and purchased items. glovia.com creates and maintains all the necessary documentation for services and fully integrates these requirements and activities into your business information system.

Field Service
Gain a competitive advantage by providing world-class customer service

With rapidly changing technology, product proliferation, and ever-shortening product lifecycles, customer service is becoming the key competitive differentiator. For complex manufacturers, your success is determined by how well your field service engineers perform, how quickly they respond to customer requests, and how effectively they are managed.

glovia.com is designed to overcome the biggest challenge facing manufacturers — delivering world-class customer service while effectively managing field service resources. glovia.com provides the tools and information required to manage your field service department: from responding to and tracking calls and managing orders, to sourcing the appropriate resources and performing service follow-ups.

Installation Management
Achieve successful customer installations with integrated delivery of project services and materials

For profitable businesses, active project management does not stop at the four walls of the plant; it follows through to successful customer installation and maintenance. glovia.com helps you plan and execute successful product installations by managing the coordination and delivery of materials, services, and other resources such as subcontractors to the installation site.

Service & Repair
Respond promptly and profitably to the customer's needs for service and repair

You must be able to support quickly and effectively the customers who purchase and install your products. If a product does not work or is damaged, the service and repair must be prompt and complete — whether the product is under warranty, billable, or under a service contract. glovia.com supports a firm's goal to respond quickly to its customer's service needs by controlling the service and repair cycle.

Project Resource Planning
Coordinate materials, services, and people for smooth product installations

Manufacturers must coordinate many resources — installation technicians, manufactured components, third-party supplies, customer personnel, and more — to ensure product installations go as smoothly as possible. glovia.com helps manufacturer plan, coordinate, and execute the complex ballet of people, materials, and skills required to install a product successfully.