Worldwide World-Class Support,
Where and When You Need It

Escalation Customer Care Support

Americas and European Customers encountering difficulty in registering a case or needing further response to an existing case, please use the Escalation/Emergency Manager (EM) telephone numbers below (also published within the Customer Care Guide).

Customers with limited support, or no support, or who are otherwise denied access to the Customer Care support site, are required to contact the Escalation/Emergency Manager using the numbers listed below.

24x5 Support - Americas and European Customers ONLY * :

5:00 AM – 11:00 PM PST (Pacific Time ~ GMT-8:00)
Available Monday through Friday.
Phone: (888) 245-6842 x7385, or (310) 563-7385.

11:00 PM – 5:00 AM PST (Pacific Time ~ GMT-8:00)
Available Sunday through Friday.
Phone: (866) 872-8160.

During Normal Glovia business hours ONLY * (8:00 AM – 5:00 PM PST):

Americas customers can email us at support@glovia.com or centre@glovia.com or gcc@glovia.com.

European customers can email us at esc@glovia.com.

During normal business hours only, you may also dial our USA headquarters main number:
310-563-7000. Select ‘0’ for the operator and ask to speak to Emergency/Escalation Manager (EM), ext. 7385.

* These times are excluded during the published USA holiday schedules (published within the Customer Care Guide). If you are an customer in Asia, please contact your local Customer Support Representative.