|Who:||DEK Printing Machines Ltd, a member of the Dover Technologies group of companies, provides state-of-the-art precision screen printing systems and pre-placement process solutions to the electronic assembly market.|
|Location:||The company’s head office and manufacturing center is based in Weymouth, England.|
|Business Problem:||DEK Printing Machines needed an enterprise resource planning (ERP) solution that would easily fit around its manufacturing operation. DEK also wanted a solution that has a fast implementation timescale and to resolve critical millennium compliance issues the company was facing with its legacy systems.|
|Solution:||Glovia’s easy implementation and support for all departments provided smooth and effective solutions for their business challenges.|
|Benefit:||glovia.com has helped DEK become even more efficient. Utilizing the software throughout their worldwide offices has made it even easier for customers to place orders.|
Founded in 1968, DEK Printing Machines Ltd, a member of the Dover Technologies group of companies, provides state-of-the-art precision screen printing systems and pre-placement process solutions to the electronic assembly market. This is an environment that demands high levels of accuracy, automation and process control. Fulfilling this demand involves more than merely building and delivering machines; DEK is deeply involved in studying and refining the pre-placement process.
The company’s head office and manufacturing center is based in Weymouth, England. Employing more than 500 people in the UK and with a turnover in excess of $100m, DEK’s products are backed up with the company’s unique DEK DirEKt philosophy, and because customers require consistency, uniformity and accuracy from screen printers, an effective quality system is vital. This was instrumental in DEK’s attainment of ISO 9001.
DEK Printing regularly reviews its manufacturing processes as it strives to become ever more efficient in providing its customers with a faster, sharper and smoother service.
The company found that having installed a complete internal card-driven Kanban just-in-time (JIT) system it needed an enterprise resource planning (ERP) solution that would easily fit around its manufacturing operation. DEK also wanted a solution that has a fast implementation timescale and to resolve critical millennium compliance issues the company was facing with its legacy systems.
DEK looked at a number of solutions before deciding on Glovia.
“We chose Glovia over other suppliers and systems because we wanted a system that we could cope with implementing and running, and one that wasn’t unnecessarily complex,” commented Darcy Corben, Project Manager at DEK Printing.
“We were very impressed with Glovia’s implementation track record compared with those of the other companies competing for the business. We were also reassured by the fact that we would be purchasing this major application from the owner of the software, rather than via a third party,” he added.
The modular nature of the Glovia’s ERP product, glovia.com, meant that DEK could pick and choose only the applications it felt it really needed. DEK wanted to be sure that all the financial, purchasing and sales data that the company had was controlled. Sales order, billing, sales analysis and purchasing modules were all installed. There was also a requirement for some manufacturing and operation modules. The company needed a system to control the bill of materials and purchased, from Glovia, a master production schedule (MPS) to give DEK buying information.
It also required a way of turning raw materials into finished goods, at least retrospectively, for traceability reasons, so DEK purchased a work order module from Glovia too.
“When a customer order is logged with glovia.com, it now becomes the trigger for the entire manufacturing process – from buying, inventory control, assembly and customer option configuration to shipping and invoicing. It even feeds information into our financial ledgers. Helping all our departments work together smoothly and effectively, glovia.com is promoting our already excellent DEK teamwork beyond the premier division,” said Corben.
DEK needs to run multiple companies on the system but at the same time there are things that it wishes to keep in sync across all units. The best example of this is part numbers.
For commercial reasons the company wants to make sure that customers are always quoted the same number for the same part by all DEK units. Corben comments, “In glovia.com we are able to quote the same part number throughout the world and it’s a full multi-currency system. This is essential for DEK as customers require us to trade in many currencies.”
“We have become even more efficient – from the moment an order is taken, to the day the completed screen printer is commissioned on the customer’s shop floor. For our customers it means we are faster, sharper and even easier to deal with,” continued Corben.
DEK is now enjoying the benefits of a truly global system, with many of its sites worldwide now using glovia.com, including the USA, France, Germany and Singapore, with Taiwan next on the list. So if, for example, a North American customer needs a replacement component from Weymouth, the local DEK USA support office can check the parts inventory at the UK HQ, even outside UK office hours. A requisition can be logged and, as soon as Weymouth opens for business, those urgent spares will be winging their way across the Atlantic.
“glovia.com is helping us take an even more telling global perspective with our multinational corporate accounts, and also bringing those global benefits to national customers at the same time,” concluded Corben.
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