Customized, Customer-Driven Solutions with ValuePlus
Glovia ValuePlus is an innovative, customer-driven suite of products and services that goes beyond our standard solution and support offerings. ValuePlus provides a wider range of service, support, and product options that meet the unique needs of our customers worldwide.
ValuePlus can address unique customization or integration challenges with Custom Solutions Service. Support for your requirements can be performed at our development centers, at your facility, or remotely. You can also choose the custom software Support Plan where Glovia will migrate all custom work forward to future releases and maintain your customization with current Glovia software versions to protect your systems investment.
If you require added software functionality to meet changing business requirements, Glovia professionals are here to help define and address those needs. Our team works closely with Glovia Product Marketing and Development to deliver the necessary capabilities in the standard Glovia product set or to adapt to your business with custom solutions.
We strongly believe that customization should not complicate the job of getting new releases up and running quickly. Through ValuePlus services, Glovia offers either a fixed-bid release migration solution that allows you to budget and plan for staying current with Glovia releases, or a time and materials remote solution for customers without customization who wish to install the latest PRO-IV kernel and/or the latest release of Glovia.
As firms migrate to new technologies, technical assistance is often needed on a temporary basis. ValuePlus CoSourcing provides flexible, short-term technical services including software design and engineering, database modeling and normalization, testing and quality assurance, local or remote database administration, and systems operation/tuning.
Unattended Systems Administration
ValuePlus services offer Unattended Systems Administration — a specialized service to help your business manage its information technology assets 24/7, 365 days a year. Continuous protection of operating systems and/or databases is provided through a combination of proactive intervention and preventative maintenance, which allows you to focus on customer service and maximizing profit. We ensure the highest system and database availability possible.
Our unique co-management approach links the expertise of our support operations center with your in-house technical staff. You benefit from the best of both worlds. Your in-house staff is available to work on new initiatives that support the business and implementing our optimization recommendations. We keep things running free of any worry or hassle. Through continuous monitoring of all critical system and database parameters, we are able to respond to problems and perform the often-missed tasks that are vital to system failure prevention and rapid recovery.
Business Processing Flow Templates
A task often neglected in system implementations is the documentation of current business practices as augmented by the software. In other words, "nuts and bolts" instructions on how to complete day-to-day business transactions that take into account a company's specific processing requirements.
Glovia's answer: Business Processing Flow Templates. This tool provides easy-to-use software templates that support quick mapping of business processes supported by your Glovia software. These templates identify process redundancies to help reduce operational costs and improve efficiency. They also facilitate cross-training and knowledge transfer when new people are assigned to a particular job function or change assignments.
Because at Glovia we measure our success by yours — we will always do what it takes to help you make the most out of your relationship with us.