Extended Promises: Customer Management
A Comprehensive Solution To Manage Every Customer Interaction
Every manufacturer wants to forge lasting and profitable relationships with customers, and
great service is the key. Given today's cutthroat competition, you need a comprehensive
solution to help you manage every customer interaction.
Glovia Customer Management business benefits include:
- Increased customer loyalty and retention
- Improved sales force and service productivity and efficiency
- Increased responsiveness to changing demand
- Reduced quote-to-delivery cycle times
- Supports product configuration and customization strategies
Glovia Customer Management helps you manage
every customer-facing business process from new
customer acquisition and product configuration to order
entry and — with Glovia Service Management — post-sales
service and support. Our architecture supports
real-time order promising and allows customers to
configure products, place orders, and check their status
using only a web browser.
Glovia Customer Management helps you get the most from
your sales force as it manages and automates marketing
activities, while tracking leads and prospects. Our
solution keeps you informed by compiling
accurate sales forecasts, identifying demand
trends, analyzing sales history, highlighting product
profitability, and measuring the effectiveness of sales
promotions and marketing campaigns.
Glovia's solution not only streamlines the creation of sales
proposals and sales orders, but it also develops and
executes customer contracts. Our solution enables your
sales force to develop RFQs quickly and accurately and
allows you to configure products that meet your
customers' exact needs.