CERTIFIED TEC PRODUCT

"GLOVIA G2 is one of the few ERP-class applications that is fully capable of supporting the lean manufacturing paradigm . . . "

– Ted Rohm,
TEC Research Analyst

Differentiators of GLOVIA G2:

  • Scalability
  • Underlying performance
  • Source code delivery
  • Free migration toolkit
  • Lower implementation costs

GLOVIA G2 receives Technology Evaluation Centers (TEC) certification for discrete manufacturing enterprise resource planning (ERP) solutions.

TEC Senior ERP Analyst Ted Rohm finds GLOVIA G2 to be "one of the most robust discrete manufacturing ERP solutions on the market."

View the GLOVIA G2 ERP certification report from TEC.

eService

Completing the Loop

PDF Download Data Sheet

Any organization that supplies a product is aware of the concept of service. That is, if your organization provides a product to the market, your organization—or someone designated by your organization—is ultimately responsible for supporting that product. This is particularly relevant to manufacturing organizations.

The extent of service provided by a manufacturing organization is generally a function of the product that is manufactured. If the product is sold through a retailer, it is generally serviced by way of the customer returning the product to the manufacturer or a pre-designated service provider. For large products, such as refrigerators, however, a 'service agent' is scheduled for a 'house call.' At the other extreme, the service provided by manufacturers of Capital Equipment, such as elevators or semi-conductor equipment, frequently comprises an organization in and of itself.

eService is a self-contained Service application for on-site service. eService helps manufacturers by:

  • Increasing customer satisfaction and loyalty
  • Generating additional revenue streams
  • Reducing preparation time for service orders
  • Improving service request responsiveness
  • Decreasing field service and material costs
  • Increasing utilization of field service engineers
  • Improving visibility into service orders and availability of field service engineers

Glovia recognizes the need for Service functionality that is consistent and integrated with that used to manufacture a product. For this reason, Glovia includes functionality to identify, plan, and manage Service from the origination of a customer order through the manufacturing, shipment, installation, and maintenance of a product. It does this by way of logic provided throughout the relevant applications to recognize the entity 'Service Item.' Glovia then follows this logic with applications designed to manage installation and post-sales service, one such application being eService.

The primary business issue addressed by eService is the need for visibility of the product and its configuration throughout its lifecycle. At the same time, the need for visibility of total lifecycle cost is also met by eService. And, while the Installation Management Site Register defines the As-Shipped (As-Installed) BOM, eService provides the tool required to manage the As-Maintained BOM at the customer site.

In addition, Glovia customers are anxious to take advantage of new technology, thereby enabling them to improve their efficiency and reduce their operating costs. Web access addresses both of those needs by way of the Customer Portal.

Functions performed by office staff, including development of the Contract and Invoicing of the Customer, are done in standard GUI format to be consistent with all other functionality being used by those individuals. However, execution of the actual field service order, as well as access to the Customer Site Register and company inventory functions, are performed by the FSEs and thus need to be accessible through the web.

Functions performed by the FSE can be done by way of the GLOVIA G2 Mobile Workplace, capability that is device independent, enabling work by way of any smart phone or tablet computer

Queries are provided to enable access to all relevant information, regardless of where the functions are performed.

Benefits to your business enabled by GLOVIA G2 eService include:

  • Create Field Service Agreements to meet warranty and customer level of service requirements
  • Service your products at the customer site
  • Efficiently and cost effectively obtain material needed at the customer site by way of enterprise-wide visibility of available inventory
  • Manage the inventory and related costs of all material, labor and expenses associated with a service
  • Define the Field Replaceable Unit (FRU) for each assembly
  • Uniquely identify new versus used parts which, from that point forward, are maintained throughout the system as the unique items they are
  • Distinguish direct versus indirect Field Service Engineer time accountability with association to the customer should that indirect time be billable
  • Reduce service administration costs; maximize service resource utilization and increase customer responsiveness and satisfaction
  • Link to projects and project accounting to enable true visibility of maintenance costs and full lifecycle costs
  • Enables your FSEs to operate with real time efficiency by way of the GLOVIA G2 Mobile Workplace