Extend the Sale: Service Management
Gain a Competitive Advantage Through World Class Customer Service
Faced with rising customer expectations, constant pressures to reduce costs, and shortening
product lifecycles, many manufacturers recognize an important fact about their post-sales
service businesses — customers will spend much more on services for a product over its useful
lifespan than they will on its initial purchase.
Glovia Service Management business benefits include:
- Improve customer satisfaction and loyalty
- Reduce cost of service
- Increase "up sell" revenue
- Decrease service response times
- Improve first-call problem resolution rates
- Streamline service processes and activities
Long considered a second-class corporate citizen, leading
companies know that their service businesses can set
them apart from the competition and bolster their bottom
lines. Success, especially for manufacturers of complex
products, will be determined by how well your field
service engineers perform, how quickly they respond to
customer requests, and how effectively they are managed.
Glovia Service Management provides the tools and information
manufacturers need to manage post-sales services
effectively: from installing products and responding to
service calls to coordinating service resources and
providing ongoing maintenance.
The fully integrated solution manages all service-related activities cost-effectively, including call handling, service quotations, service order handling, field service dispatching, installation management, preventative maintenance, service contract management, resource planning, spare parts inventory, warranty management, and more.
Glovia Service Management provides complete visibility into all service
activities — from installation to on-going maintenance, including
status and costs. It helps manufacturers plan
and coordinate service-related resources, including
FSEs, installation specialists, replacement parts, and
more. Glovia Service Management also provides customers, service
representatives, and field service personnel with real-time,
web-based access to critical information.