GLOVIA G2 manufacturing ERP software helps capital equipment makers meet increasing customer demands, improve productivity and increase efficiency.
ERP Manufacturing Software for Capital Equipment’s Toughest Challenges
A very basic definition for capital equipment is any asset that’s used for longer than one year and that has a lifespan to be managed.
Capital Equipment is the computers that run our businesses, the medical equipment that saves our lives, the industrial machinery that makes everything else we use in our personal and professional existence.
But in practice, capital equipment is so much more than that. It’s the computers that run our businesses, the medical equipment that saves our lives, the industrial machinery that makes everything else we use in our personal and professional existence.
While capital equipment is an expansive category, the challenges faced by any capital equipment manufacturer are very similar: greater global competition, increasing customer demands, the need to improve productivity and efficiency. The move from a make-to-stock to a make-to-order environment has only exacerbated these challenges.
Backed by years of experience, we have the expertise to help capital equipment manufacturers meet their challenges head on.
Addressing the needs of our capital equipment customers has always been a priority at Glovia. Backed by years of experience, we have the expertise to help capital equipment manufacturers meet their challenges head on. Our extended GLOVIA G2 ERP manufacturing software is designed to provide the tools they need to optimize and analyze information in order to realize significant operational benefits, including increased on-time deliveries and substantial reductions in procurement and customer lead times.
Examples of GLOVIA G2 modules specifically suited to the needs of capital equipment manufacturers include:
Sales Quotes – to record, maintain, and track sales quote and competitor information
Configurator – to configure products that meet customer demands using a flexible, rules-based engine
Estimating – in lieu of the Configurator, to create a unique build specific to each customer
Project Resource Planning – to keep production in line with each individual sales order, hard-pegging components and sub-assemblies to specific products and assigning Seiban numbering as required
Service and Repair – to control the service and repair cycle through actions such as managing service contracts, launching service and repair orders, receiving and tracking damaged products, and reporting progress proactively on the customer’s repair
Call Center – to quickly and easily find a customer’s product or project, providing all of the necessary details to facilitate the highest level of customer service possible
Interwoven through all of this is the Equipment Register, which is an integral component of GLOVIA G2. All of the original parts, sub-assemblies, serial numbers, warranty, installation, and other details are automatically recorded in Equipment Register, as are subsequent changes and service calls. All of this information is instantly accessible via the Call Center, ensuring quick, accurate responses to customer issues.
Our ERP manufacturing software features a truly flexible and scalable infrastructure that provides the necessary building blocks to allow capital equipment manufacturers to track and manage their entire customer relationship from sales quote to service call.